With a bright Medieval toon-style theme, Duelz Casino has become a well-known brand in the British online gambling space since launching in 2018. It is operated by Malta-based SuperPlay Limited, which also runs Voodoo Dreams Casino and NYspins Casino.
In this review, we’ll take a close look at exactly what Duelz Casino offers players. Starting with safety and reputation, we’ll also review the current welcome bonus, payment options, game selection, customer service, and much more.
Duelz Casino Safety and Trustworthiness
With several years of successful operations under its belt, Duelz Casino has proven to be a safe and ethical gambling site. This is reflected by the extensive range of responsible gambling tools provided. These include the ability to set loss, deposit, wagering, and session limits, along with timers, time-outs, and reality checks. It’s also easy to close your account or self-exclude, and plenty of links are provided to third-party safer gambling services including GamCare, Gamblers Anonymous, Gambling Therapy, and GamStop.
Licenses
For British players, Duelz Casino is licensed by the UK Gambling Commission (UKGC). This ensures that the site operator is required to prioritise player protection and privacy to provide a secure gaming environment. The site also has several other international licenses, including from the Malta Gaming Authority (MGA), Swedish Gaming Authority (SGA), and Isle of Man Gambling Supervision Commission (IOMGSC).
Game Fairness and Audits
To meet the terms of its UKGC license, Duelz Casino must undergo regular audits by approved third-party test labs. These ensure fairness by checking that the random number generators (RNGs) used by games are delivering proper results and that the RTP of games match those provided by game developers. Unfortunately, unlike some gambling operators, SuprPlay Limited does not make these audits publicly available.
Reputation
Overall, Duelz Casino seems to have mixed reviews online. Below is a small snapshot from popular casino review sites:
- Casino Guru – Overall rating 5.1/10; safety below average
- AskGamblers – CasinoRank 6.8; player rating 3.6
- OLBG – Total Score 4.8/5
- TrustPilot – Reputation 1.7/5 Bad
The general consensus seems to be that Duelz Casino offers a great product, but there have been some complaints about slow withdrawals. As is so often the case, it all seems to centre around delays caused by identity verification processes. In truth, UKGC-licensed casinos are now obliged to be so thorough that such delays are almost inevitable.
Duelz Casino Welcome Bonus
- Bonus: 100% + 100 Free Spins
- Maximum Bonus Amount: £100
- Minimum Deposit: £20
- Wagering Required: Bonus 30x (deposit + bonus), Free Spins winnings 45x
- Max Cashout: £500 from bonus, £100 from Free Spins
- Promo Code: No Duelz Casino bonus code required
On the surface, the Duelz Casino sign up bonus looks pretty good – it’s got a decent 100% deposit bonus plus a sizeable free spins component. However, there are a few things that detract from its appeal. First, there’s the £20 minimum deposit, which is a little higher than we’d like to see. But, more importantly, the 30x wagering requirement is based on the sum of the deposit + bonus – which makes a significant difference.
For example, if you deposit £50 to get a £50 bonus, you’ll have to wager £3,000 rather than the £1,500 it would have been had the wagering been based on only the bonus amount. There’s also a max cashout of £500 to be aware of. Additionally, winnings from Free Spins are limited to just £100 and subject to a rather high 45x wagering requirement.
On the plus side, you get a generous 30 days to complete the wagering requirements, and claiming the Duelz Casino deposit bonus and free spins is easy – simply register a new account and opt into the offer.
Free Spins Eligible Games
The Duelz Casino free spins are available on Book of Dead only. But, despite the lack of choice, it is one of Play’n GO’s most popular slot games, so we can’t grumble. Note that the free spins will be credited in batches of 20 over 5 days, and you’ll need to log in each day to receive them. Once credited, they are valid for 3 days.
Other Important Terms and Exclusions
This Duelz Casino bonus is open to new customers aged 18+ only. The maximum bet while playing with bonus funds is £5, and some games cannot be played using bonus funds (see Bonus Terms 1.9 for a full list). Game weighting applies to wagering. Unless specifically excluded, video slots, classic slots, jackpot slots, and scratch cards contribute 100%, roulette, video poker, blackjack, baccarat, 3-card poker, oasis poker, red dog, and live casino games contribute 5%, and all other table games contribute 40%. Other terms and conditions also apply.
Opening a New Account with Duelz Casino
Setting up a Duelz Casino online player account is straightforward. Just follow this step-by-step guide:
- Go to the Duelz Casino site and click the gold and white ‘Register’ tab
- Enter your email
- Set a strong password
- Click ‘Next’
- Enter your first name and surname
- Select your gender
- Confirm your date of birth
- Provide your permanent residential address, including city and postcode
- Select your preferred currency and select your country
- Enter your mobile number
- Accept the Terms and Conditions and Privacy Policy
- Click ‘Submit’
- Complete the account verification by uploading proof of identity and proof of address
Note: Unlike many other online casinos, which only require you to submit ID documents before you make a withdrawal, at Duelz, you’ll need complete this process before you can even log in. This may be frustrating in the short-term, but will actually make life easier latter on when you want to cash out.
Deposit and Withdrawals
| Deposit and Withdrawal Options | Deposit Limit | Withdrawal limit | Withdrawal Time |
| Visa/Mastercard (debit cards) | £20 – £15,000 | £20 – £10,000 | 2-4 bank days |
| PayPal | £20 – £10,000 | £20 – £10,000 | Instant |
| Trustly | £10 – £5,000 | £20 – £20,000 | Instant |
| Skrill | £20 – £10,000 | £20 – £10,000 | Instant |
| Neteller | £20 – £10,000 | £20 – £10,000 | Instant |
| Paysafecard | £20 – £250 | N/A | Instant |
| Pay by Mobile | £10 – £40 | N/A | N/A |
| Ecopayz | £20 – £10,000 | N/A | N/A |
| Bank Transfer | £20 – £20,000 | £20 – £20,000 | Instant |
Duelz Casino offers an excellent range of secure payment methods for deposits and withdrawals and doesn’t charge any transaction fees. In addition to the ubiquitous debit cards, there are several digital wallet options, prepaid methods, and even pay by mobile – a great choice for smaller deposits.
Note, that if you deposit via Paysafecard, Pay by Mobile, Ecopayz, or a debit card issued by NatWest, you will need to withdraw to a verified bank account. Unfortunately, as a UKGC-licensed casino, Duelz cannot accept credit cards or cryptos like Bitcoin, Litecoin, or Tether.
Game Selection
At the time of writing this Duelz Casino review, there were around 2,000 casino games available to British players. Over 80 providers are available, including all the most popular game developers like Netent, Play’n GO, Pragmatic Play, NoLimit City, Swintt, and Evolution Gaming. Note that due to geographical game restrictions, some titles may not be available to players in certain countries.
Slots
While testing Duelz Casino, we counted nearly 1,800 slots of all descriptions. Some of the most popular included Pragmatic Play’s Big Bass series, all-time classics like NetEnt’s Starburst and Gonzo’s Quest, and gritty NoLimit City titles like Punk Rocker and Disturbed. And, if you’re a “the more paylines, the better” type player, you’ll be happy to find around 75 Megaways slots on offer. These include hits like Madame Destiny Megaways, 5 Lions Megaways, Wild West Gold Megaways, and Divine Fortune Megaways.
Jackpot fans are also well provided for, with plenty of Mega Moolah slots, including Thunder Struck II Mega Boolah, Break da Bank Again Mega Moolah, and Mega Moolah Megaways. Additionally, there’s a couple of WowPot! jackpots, including Wolf Blaze WowPot! Megaways, and The Finer Reels of Life WowPot!
Table Games & Video Poker
The RNG-based table game selection at Duelz is limited but will suffice for most players. There are several variants of blackjack, including Atlantic City Blackjack, Vegas Strip Blackjack, and European Blackjack, plus a few roulette and baccarat tables. The video poker choice is also very limited, with just three games; Cyberstud Poker, Casino Stud Poker, and Three Card Poker.
Live Casino
The choice of live dealer table games is somewhat better, with nearly 70 to choose from. The majority are from Evolution Gaming, with hit titles like Lighting Roulette and Lightning Blackjack, and from Pragmatic Play live with games including Mega Baccarat and Dragon Tiger. You’ll also find craps, sic bo, and a few poker games like Casino Hold’Em. There are also a few live dealer tables from Stakelogic, and around a dozen from Authentic Gaming – including games broadcast from real-world casinos like Kensington, Royal Casino, Bad Homburg, and Palm Beach.
Interactive game shows have their own category at Duelz Casino, with over 25 games from Evolution and Pragmatic Play. These include smash hits like Crazy Time, Sweet Bonanza Candyland, Mega Wheel, and Cash or Crash.
Arcade Games
If you scroll along the categories (you have to pull them horizontally), you’ll find a category called “Crash + Others.” This features a selection of crash games including Aviator, Big Bass Crash, High Flyer, Spaceman, and Speed Crash: Dare2Win. You’ll also find games like Mines: Dare2Win, Pine of Plinko 2, Shootout Champion, and scratch cards from Hacksaw Gaming like Scratch! Platinum and Chaos Crew Scratch. There are a few Lucky Number lottery-style games, but no bingo and only a single keno title – Lightning Box Keno.
Sportsbook
As things stand, Duelz is a pure casino with no sports betting available.
Mobile App and Device Compatibility
Currently, no Duelz Casino mobile app is available for either Android at Google Play, or iOS at the App Store. But, it doesn’t matter, because the Duelz Casino web platform has been optimised for mobile browsers and smartphone screens.
Promotions and Loyalty Program
Along with the Duelz Casino bonus for new players, the site always has plenty to offer for existing customers. For example, at the time of writing, the following were available:
- Weekly Cashback – Get 10% cashback every Friday
- Tournaments – Almost £1,500 in cash prizes available daily
- Network Promotions – Duelz participates in huge provider-run promos, like Pragmatic Play’s Drops and Wins, which has a monthly prize pool of €2,000,000.
Like most UKGC-licensed casinos, Duelz doesn’t run a loyalty program or VIP program.
Player Support
You can contact the Duelz Casino help desk via live chat or email ([email protected]). Live chat is available 24/7, but unlike many online casinos, you need to be logged in to access it.
Concluding Review
From the moment you arrive at Duelz Casino, it’s obvious you can expect a whole lot of fun – with even the small print injected with a good dose of humour. And, generally speaking, the casino is well-equipped and a very pleasant place to be. There’s an impressive range of games from a genuinely interesting mix of providers, plus plenty of tournaments and promotional offers. Backing this all up are extensive banking options that should make depositing and withdrawing stree-free.
On the flip side, the sign-up process is going to frustrate many players – specifically, the fact that you can’t even log-in and look around until you’ve submitted documents and completend ID verification. On top of that, we wish they’d change the font for the terms and conditions and other small print – the one used is fun, but difficult to read. And, obviously, it would be great if there was a Duelz Casino no deposit bonus to be had – but that’s not really a big deal.
So, all things considered, if you’re patient enough to cope with the sign-up process, then Duelz Casino is well worth trying.