With a history dating back to 1970, Grosvenor Casinos is one of the most iconic brands in the British gambling industry. The land-based casinos were already a familiar sight in towns and cities across the UK when the brand launched online gambling in 2007.
Grosvenor Casinos is operated by The Rank Group, which is based in Maidenhead, England. Other digital gambling brands operated by the group include Mecca, YoBingo, YoCasino, Bella Casino, Kitty Bingo, LuckyPants, Magical Vegas, Spin & Win, and Regal Wins. In addition to online gambling, the group also operates 51 land-based Grosvenor Casinos and 52 Mecca bingo venues in the UK, plus 9 Enracha community-gaming venues in Spain.
In this review, we’ll take a look at the online offerings from Grosvenor Casinos, including bonuses, games, banking options, mobile apps, customer service, and much more.
Grosvenor Casino Safety and Trustworthiness
With more than 50 years worth of experience in providing safe and secure gambling experiences, it’s not surprising that Grosvenor is a trusted brand. This is reflected in the approach its operator, Rank Group, takes towards responsible gambling. It has a dedicated site, Keep it Fun, to provide support across its digital brands. At Grosvenor Casinos it’s easy to set deposit limits, reality checks, take a break, or self-exclude.
Licenses and Associations
Grosvenor Casinos is licensed by the UK Gambling Commission (UKGC), and the Government of Gibraltar. The casino is also a member of IBAS (Independent Betting Adjudication Service).
Game Fairness and Audits
To keep its UKGC license, Grosvenor Casinos is required to undergo regular audits from approved test labs. Although Rank Group doesn’t publish details, the tests mean you can be assured of the fairness of the random number generators (RNGs) used, and the accuracy of stated RTP (Return to Player) rates.
Reputation
Online reviews for Grosvenor Casinos are generally positive. Below, is a snapshot of ratings from popular casino review sites:
- Casino Guru – Overall rating 8.6/10; safety index high
- AskGamblers – CasinoRank 6.6; player rating 4.9
- Casino.com – Total Score 4.5/5
- Trustpilot – Reputation 1.7/5 Bad
As you can see, the site that bucks the trend is Trustpilot – but this isn’t really a surprise. Even the best UK online casinos tend to score poorly there. For example, the majority of complaints seem to be rants from players who have been chasing losses and, well, lost even more. Remember, never gamble more than you can afford to lose.
Grosvenor Casino Welcome Bonus
- Bonus: Deposit £20, Get 100 Free Spins + £30 Bonus
- Maximum Bonus Amount: £30
- Minimum Deposit: £20
- Wagering Required: 30x (deposit + bonus)
- Max Cashout: £2,000
- Promo Code: No Grosvenor Casino bonus code required
The Grosvenor Casino sign up bonus isn’t exactly dramatic. Still, it’s straightforward and stretches that bankroll a bit. On the downside, there’s a 30x wagering requirement before any winnings resulting from bonus funds can be withdrawn. But, on the plus side, you’ve got 30 days to meet wagering, and there’s a relatively generous maximum win limit of £2,000.
However, the biggest issue here is the game restrictions for bonus wagering – just 24 are eligible. Out of those, 18 are slots, including Big Bass Bonanza, Eye of Horus, Book of Ra Deluxe, Lucky Lady’s Charm Deluxe, The Big Catch Jackpot King, and Bigger Bass Bonanza. The remainder are live dealer roulette and blackjack tables. Don’t get us wrong, there are some fun options included, but it is still a very limited game selection.
To get your Grosvenor Casino deposit bonus, just select the offer in the cashier and make a deposit of £20 (PayPal deposits do not qualify for this offer). £30 worth of bonus funds will be automatically credited to your account.
Free Spins Eligible Games
Your free spins must be used on any of the following games:
- Eye of Horus Jackpot King
- Fishin’ Frenzy The Big Catch Jackpot King
- Bison Rising Megaways
- The Goonies Jackpot King
- Slots ‘O Gold Megaways Jackpot King
- Mega Bars Big Hit Jackpot King
- Gold Strike Bonanza Jackpot King
- Wolf Legend Megaways
Other Important Terms and Exclusions
The Grosvenor Casino welcome bonus is available to new customers aged 18+ only. Game weighting applies to wagering, with eligible slots contributing 100%, live casino games contributing 10%, and jackpot and progressive games contributing 50%. Other terms and conditions apply.
Registering a New Account with Grosvenor Casino
Opening a Grosvenor Casino online player account is quick and easy. Just follow these steps:
- Go to the Grosvenor Casinos website and click the bright green “Join” tab located in the top right corner of the screen.
- If you are already a member of the Grosvenor Club, you can use your membership card number to sign up faster. If not, enter your email address
- Choose a username
- Create a strong password
- Select your pronoun
- Enter your first name and surname
- Confirm your date of birth
- Provide your mobile number
- Enter your post code and select your address, or enter it manually
- Set up a PIN (so that you can use your account at both Grosvenor Casino online and at your local land-based Grosvenor casino)
- Set your contact preferences
- Tick the box to confirm you are at least 18 years old, and have read and accepted the Terms and Conditions and Privacy Policy
- Click “Register”
- Upload the required proof of identity documents and complete account verification
Once your ID has been verified, you will be notified and will be able to login to your new Grosvenor Casino account.
Deposit and Withdrawals
| Deposit and Withdrawal Options | Deposit Limit | Withdrawal limit | Withdrawal Time |
| Visa/Mastercard (debit cards) | £5 min | £5 min | Up to 15 mins (Fast Withdrawals enabled) or 1-3 business days |
| PayPal | £10 min | £5 min | Up to 15 mins |
| Paysafecard | £5 min | N/A | N/A |
| Apple Pay | £5 min | £5 min | No info provided |
Although there are several secure payment methods available, the choice is limited. Note that deposits made using PayPal do not qualify for the Grosvenor Casino welcome bonus, and to use the only other digital wallet option, Apple Pay, you need to own an Apple device like an iPhone.
All major banks, and PayPal, have been enabled with Fast Withdrawals, and most cashout requests will be processed instantly – so funds should arrive in your bank account within 15 minutes. As a UKGC-licensed casino, Grosvenor can’t accept credit cards or cryptocurrencies.
Game Selection
With just over 500 casino games, the choice at Grosvenor is surprisingly limited. For such a well-established gambling brand, we really expected to see more. Still, many of the most popular game developers are available, and there’s probably enough choice for most players.
Slots
As you’d expect, slot games dominate Grosvenor’s portfolio in terms of numbers. You’ll find lots of Pragmatic Play titles like the hugely popular Big Bass series and Gates of Olympus, plus Play’n Go favourites like Book of Dead and Legacy of Dead, and Push Gaming titles including The Grand Show. For Megaways fans, there’s are more than 25 games available, including Buffalo King Untamed Megaways, Reel King Megaways, and Gonzo’s Quest Megaways.
In terms of jackpot slots, there are plenty to choose from. In fact, there are Jackpot King, Mega Moolah, WowPot!, King Millions, Diamond Link, Mega and Cash Connection games. Slingo fans will also be pleased with over 30 games available, including Book of Slingo and Deal or No Deal Slingo.
Table Games & Video Poker
The selection of RNG-based table games offered by Grosvenor is modest. There are 12 roulette variants, 7 blackjack tables, and 5 baccarat options, along with a single video poker game, and three first-person game shows. While the variety is decent, with everything from 10p Roulette and Casino Solitare to Atlantic City Blackjack, and Punto Banco, the low numbers are surprising.
Live Casino
Grosvenor does considerably better when it comes to live dealer games. As you’d expect, there are several tables streamed live from land-based Grosvenor Casinos, for example, Glasgow, Sheffield, and Nottingham, and exclusive blackjack, and roulette studio tables. Complementing these are popular games like XXXtreme Lightning Roulette, Free Bet Blackjack, Speed Baccarat, Live Craps, and 7 live poker games.
In addition to classic casino games, there are also more than 20 interactive live game shows. The choice includes hits from both Evolution and Pragmatic Play, such as Crazy Time, Balloon Race, Funky Time, Mega Wheel, and Dream Catcher.
Grosvenor also has its own poker rooms and participates in National Poker League tournaments. Major tournaments are also streamed live on Grosvenor Poker TV, available on Twitch and YouTube.
Arcade Games
Frustratingly, Grosvenor hasn’t created a category or filters for other types of arcade and instant-win games. If you search, you will find 5 bingo and 7 keno games, along with 4 scratch cards. The crash game selection is dismal, with just 2 titles, and there are no lottery-style games at all.
Sportsbook
While this is a Grosvenor Casino review, we will just mention that the site also has a comprehensive sportsbook. It offers both pre-match and live betting on mainstream sports like football, cricket, tennis, horse racing, and golf, along with non-sporting betting like TV and politics. Esports betting on popular disciplines like CS2, League of Legends, and Valorant is also offered.
Mobile App and Device Compatibility
The Grosvenor Casinos mobile app is available to download for free for Android from Google Play and for iOS from the App Store. At the time of writing, the Grosvenor Casino Android app had been downloaded over 50K times and was rated 2.9 stars. The iOS app was ranked #67 in Casino and rated 4.2/5 based on 12.8K ratings.
However, you don’t need to download an app, because the Grosvenor Casinos web platform has been optimised for mobile browsers and smartphone screens.
Promotions and Loyalty Program
After you’ve used the Grosvenor Casinos welcome bonus, you’ll still be able to take advantage of many great promotions. Although there’s no Grosvenor Casino no deposit bonus, you can expect offers like this:
- Hi-Lo – Free to play, beat the deck for your chance to win non-cash prizes every day
- 2 Million Free Spins – A huge free spins giveaway, with a weekly pool of 50K spins to give away
- Ultimate Casino Championship – A tournament with a £40K cash prize pool
- Score Free Spins Every Day – Get 5 FS when you stake £10 or more on selected slots
- £10K Multiplier Tournament – A tournament with a £10K prize pool
- Pragmatic £5K Tournaments – A live casino tournament for Pragmatic Play games, with a £5K prize pool
- Ultimate Spin Off – A prize draw giving you the chance to win a share of £10K
- Instant Roulette Rewards – Get bonuses of up to £100 when playing £25 or more on Live & Direct tables
- Drops And Wins – A huge network promotion from Pragmatic Play with a £2M monthly prize pool
Although Grosvenor Casinos doesn’t have a typical online casino loyalty program or VIP program, it does offer a Grosvenor Casinos membership. This allows you to use the same funds to play at any of the 52 land-based casinos and online and access exclusive promotions.
Customer Support
The Grosvenor Casinos help desk provides 24/7 support via live chat and email ([email protected]). You can also access phone support from the UK on 0800 083 1990 or from abroad on +44 1200 309562. Phone lines are open Monday to Saturday from 10am to 6pm UK time.
Concluding Review
Comparing Grosvenor Casinos to other online casinos is hard. On the one hand, the Grosvenor Casino online offering isn’t as impressive as some competitors. It’s good, sure, but the game choice is relatively modest, and the Grosvenor Casino bonus for new players isn’t particularly big. But, Grosvenor Casinos also have land-based casinos all across the UK – and with a membership, you can enjoy both online and offline play. Few other gambling brands can offer that.
Additionally, given the fact that Grosvenor Casinos have been part of the fabric of the UK for over half a century, there’s little doubt they are running a solid, ethical business. So, if you value things like trust, player protection, and the ability to go down the road and play at a brick-and-mortar casino from time to time, you should definitely consider opening an account with Grosvenor Casinos.