Since 2014, PlayFrank Casino has become a well-known online gaming brand in the UK and several international markets. The casino is operated by Aspire Global International Ltd., the Malta-based arm of the Aspire Global Group. Other casino brands in the Aspire portfolio include Neptune Play, Magic Red, Luckland, and Betgrouse. NeoGames acquired Aspire Global in June 2022, and then NeoGames was acquired by Australia-based Aristocrat Leisure Limited in 2024.
PlayFrank Casino Safety and Trustworthiness
Demonstrating a commitment to player safety, the PlayFrank site is secure (you can check the connection and security certificate in your browser), and several responsible gambling tools are available. This includes the ability to self-exclude, set maximum deposit amounts, session time limits, and more. These tools, along with a Bet Summary and Casino Games History can be accessed via the ‘My Account’ section of the site when logged in.
Licenses and Associations
PlayFrank is licensed by the UK Gambling Commission (UKGC) and Malta Gaming Authority (MGA) – two of the most respected gambling regulators in the world. This means the site must adhere to the strictest ethical standards in marketing, and take player privacy and protection seriously.
Game Fairness and Audits
Unfortunately, PlayFrank doesn’t provide any public information regarding RTP (return to player %) tests. However, to comply with the terms of its UKGC and MGA licenses, PlayFrank must undergo regular audits from approved independent testing laboratories. So, when it comes to game fairness, it’s a safe bet to trust everything is above board and legitimate.
Reputation
On the whole, most PlayFrank online casino reviews seem to be positive, with popular sites ranking it highly.
- Casino Guru – Overall rating 8.7/10; safety index high
- AskGamblers – CasinoRank 7.9; player rating 7
- Casino.com – Total Score 5/5
- TrustPilot – Reputation 2.3/5 Poor
As usual, most of the complaints from individual players seem to revolve around identity verification processes – something common to virtually all UKGC-licensed sites these days. However, it does seem like missing information and poor communication may be starting to hurt the casino’s reputation – something elaborated on in the ‘Deposits and Withdrawals’ section later in this PlayFrank casino review.
PlayFrank Casino Welcome Bonus
- Bonus: 100% + 50 Bonus Spins
- Maximum Bonus Amount: £100
- Minimum Deposit: £20
- Wagering Required: 35x (bonus), 35x (bonus spins)
- Max Cashout: N/A for deposit bonus, £100 for bonus spins winnings
- Promo Code: No PlayFrank Casino bonus code required
At first glance, the PlayFrank casino sign-up bonus seems decent enough. Not exactly breathtaking, but solid. For a UKGC-licensed casino, the potential to get an extra hundred quid to play with is pretty good these days, and the 50 bonus spins are a nice extra. But, the £20 minimum deposit is on the steep side, and there is a 35x wagering requirement for both the deposit bonus and any bonus spins winnings. On the plus side though, the wagering only applies to the bonus amount, not the deposit + bonus – this makes a significant difference to the bottom line.
To take advantage of the PlayFrank casino welcome offer, just open an account, opt-in (from the ‘Choose Bonus’ list), and deposit at least £20. The deposit bonus and bonus spins will be added to your account instantly. You will then have 21 days to meet the bonus wagering requirements and just 24 hours to use your bonus spins (a bit stingy if you ask us).
Free Spins Eligible Games
The PlayFrank casino free spins (aka ‘bonus spins’) will be credited to Starburst. Sure, it’s not exactly a new game, but it is still one of the most popular NetEnt slots, so that’s a decent deal.
Other Important Terms and Exclusions
This PlayFrank casino online bonus offer is available to new customers aged 18+ only. Deposits made via Skrill or Neteller are not eligible. The maximum bet amount using bonus funds is £4.00. Different games contribute differently towards wagering requirements. Except for specifically excluded titles, video slot games contribute 100%, and classic slots contribute 50%. Table games, video poker, other games, and live casino contribute 0%. Further terms and conditions also apply.
Registering a New Account with PlayFrank Casino
Opening a new account with PlayFrank casino is quick and easy, just follow this step-by-step guide:
- Go to the PlayFrank website and click the salmon pink ‘Create Account’ tab (top left of screen)
- Enter your email address
- Choose a username
- Set a strong password
- Click ‘Next’
- Enter your first and last names (as they appear in your passport or official ID)
- Select your gender
- Confirm your date of birth
- Select your preferred currency
- Provide your full residential address
- Provide your mobile number
- Enter a bonus code if you have one
- Opt-in or out of receiving marketing offers
- Confirm you have accepted the terms, privacy, and cookie policies and are at least 18
- Click ‘Open Account’
- Verify your email and/or mobile number when prompted
Your PlayFrank casino account should now be active allowing you to login and browse the casino games on offer. You will be able to play most slots for free using ‘demo’ mode, or make your first deposit and play for real money (don’t forget to opt-in to the PlayFrank sign-up bonus). We highly recommend completing your account verification as soon as possible to avoid frustrating delays when you want to cash out later.
Deposit and Withdrawals
| Deposit and Withdrawal Options | Deposit Limit | Withdrawal limit | Withdrawal Time |
| Skrill | £10 | No info provided | No info provided |
| PayPal | No info provided | No info provided | No info provided |
| Paysafecard | No info provided | No info provided | No info provided |
| Bank Transfer | No info provided | No info provided | No info provided |
| Visa/Mastercard (debit cards) | £20 | No info provided | Up to 6 business days |
Okay, so it appears that PlayFrank does support several secure payment methods – the site displays the logos for Visa, Mastercard, Bank Transfer, Trustly, PayPal, AstroPay, MuchBetter, Skrill, and PaysafeCard. But, unlike most online casinos, there is no convenient payment method table or chart.
You have to go to the FAQ sections to find detailed information about individual payment methods, whether cards or a digital wallet. Unfortunately, this is a complete disaster. For one, there are dead links and loops, and even when you do successfully find a page, the information provided is very messy and incomplete.
Clear, easy-to-find payment information is vital to enable players to make confident decisions, so this situation needs to be addressed urgently.
Game Selection
PlayFrank offers UK players access to more than 2,000 (or possibly 3,000 – depending on which page you are reading!) casino games from a variety of well-known software providers. As with most casinos, the majority of these are slots, but there are also live game shows.
Slots
The focus at PlayFrank is well and truly on slots. If you’re a fan of NetEnt slots you’re in luck because there are over 100 available, including hits like Gonzo’s Quest, Piggy Riches, Neon Staxx, and Guns N Roses. There are over 300 titles available from Play’n GO, and more than 300 from Games Global too. Plus, you’ll find slots from game developers like Scientific Games, Ainsworth, iSoftBet, Quickspin, Skywind, and Hacksaw Gaming.
If you’re into jackpot slots, you can choose from nearly 50 games, including 25 Jackpot King titles from Blueprint. Pragmatic Play is also well represented with nearly 60 Drops and Wins slots, including Dynamtic Diggin Doug, Samurai Code, and Buffalo King Untamed Megaways.
Table Games & Video Poker
PlayFrank is highly unusual among UK online casinos in that it doesn’t offer any RNG (random number generator) based table games like blackjack, roulette, baccarat, or craps. There aren’t any video poker games either. Altogether very disappointing.
Live Casino
PlayFrank continues to disappoint when it comes to live dealer games. There’s no proper live casino at all, but there is a small ‘Game Shows’ section. This features 17 options from Evolution, including popular interactive game shows like Funky Time, Crazy Time, and Dream Catcher. Rather bizarrely, it also includes poker variants like Ultimate Texas Hold’em, Three Card Poker, and Caribbean Stud Poker.
Arcade Games
There are some instant-win games available at PlayFrank. However, as you’ve probably guessed, finding them is a pain. There are no specific categories, so unless you know what to search for, you probably won’t find them. For example, there are a couple of scratch cards from Hacksaw and there’s Viking Runecraft Bingo from Play’n GO. But, don’t expect to find much – there’s no Plinko, Kino, or Hilo, and no lottery-style games. It’s all a bit sad really.
Sportsbook
PlayFrank is a pure casino and doesn’t offer sports betting.
Mobile App and Device Compatibility
PlayFrank does not offer a mobile app, although the web-based platform will run smoothly on popular mobile browsers.
Promotions and Loyalty Program
In addition to the PlayFrank casino welcome bonus, there were plenty of other promotions running at the time of writing this review. Unfortunately, this didn’t include a PlayFrank casino no deposit bonus, but there was still plenty of choice. Here’s a brief overview of what was on offer.
- Sweet Monday – Deposit £20 and claim 70 Bonus Spins on Sweet 20.
- Mysterious Tuesday – Deposit £20 and get 50 Bonus Spins on Book of Dead.
- Wednesday Offerings – Deposit £20 and get 110 Bonus Spins on Big Bass Bonanza.
- Active Thursday – Deposit £20 and get 100 Bonus Spins on Banana Rock.
- Farm Frenzy Friday – Deposit £25 and get 100 Bonus Spins on Piggy Bank Farm.
- Saturday Spin-Duo Delight – Deposit £25 and get 100 Bonus Spins on Legacy of Dead plus 20 Bonus Spins on Rotiki.
- 50% Bonus Boost Every Sunday – Get a 50% deposit bonus up to £50.
- Daily Spin Frenzy – Get up to 50 spins daily by completing daily wagering challenges.
- Network Promotions – Get a chance to win a share of huge prize pools in massive network promos. For example, the Games Global Summer Spectacular with a £125,000 weekly prize pool, and Pragmatic Play’s Drops & Wins tournaments with £2 million in prizes each month.
All of the above special offers are available to players aged 18+ and subject to further terms and conditions. Offers listed are for illustrative purposes only and will be subject to change over time.
Like many UKGC-licensed casinos, PlayFrank does not run a VIP club or loyalty program.
Customer Support
The PlayFrank help desk is staffed 24/7 and you can get in touch via live chat or email. There’s also a lengthy FAQ section, though this has several broken links and isn’t the most user-friendly content we’ve seen.
Concluding Review
Okay, how can PlayFrank be summed up? Well, if you’re a slots fan, it’s got a decent game selection, with titles from some of the most popular game developers. The operating company is also well-established and licensed, so you can feel confident the site is safe and secure. There also aren’t too many game restrictions in terms of wagering, the welcome bonus is reasonable, and there are promotions available most days. So, if this is what you’re looking for, you can have a lot of fun here.
However, there are some significant issues with PlayFrank. First up, it feels neglected, like no one is looking after it (maybe the team is managing multiple brands and is overstretched?). There are broken links and lots of basic information is either difficult to find and sloppily presented, or just not available at all (especially regarding payment methods).
Plus, there’s no real live casino and a complete absence of RNG-based table games. This is, frankly (forgive the pun), very disappointing for a contemporary online casino. So, overall, if you’re only interested in slots, then it might be worth joining for the welcome bonus and regular offers. But, there are many casinos out there offering far better products – both in terms of game choice and the quality of the website itself.